SUMMARY OF RESPONSIBILITIES:

The Quality Manager promotes, develops, and oversees compliance of the company quality system, monitors and develops systems, methods and practices to improve; 1) customer satisfaction and 2) cost of quality. Assure compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement.

ESSENTIAL DAY-TO-DAY FUNCTIONS:

• Ensures compliance with the customer requirements, quality policy, company standards, regulatory and external standards.
• Measures and improves customer satisfaction and cost of quality.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Develops and implements the Quality led APQP activities specified within company process to assure quality from concept to production.
• Effectively interacts with Production, Engineering, and Supply Chain teams to maintain product supply and introduction of new products.
• Works directly with suppliers to ensure compliance of supplied materials.
• Works directly with customers to support quality requirements.
• Works with purchasing staff to establish quality requirements for external suppliers.
• Develops policies and procedures to ensure quality product.
• Writes technical and management systems reports.
• Brings together staff of different disciplines and drives the group to plan, formulate and agree on comprehensive quality procedures.
• Manages and improves the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods.
• Sets Quality compliance objectives and ensures that targets are achieved.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
• Facilitates analysis and coordinates activities related to process/system improvement projects.
• Determines staffing requirements to meet quality and delivery expectations.
• Maintains operations data and prepares productivity/quality reports for management.
• Directs and coordinates the activities of team engaged in quality functions – including inspection, analysis and training.
• Makes final determinations or dispositions related to non-conforming materials.
• Monitors indicators related to ensuring employees conform to production or processing standards.
• Keep up to date with industry trends by attending conferences and training courses.

QUALIFICATIONS / EDUCATION

• Bachelor’s Degree in Mechanical or Electrical Engineering (or similar) required.
• 5+ years of progressive experience in Quality or similar role.
• Lean Six Sigma Black belt is a plus
• Must have excellent interpersonal skills and ability to communicate with peers and internal and external customers.
• Strong problem solving skills
• Strong change management skills
• Knowledge of MS Windows, Word, Spreadsheet and project applications is required.
• Ability to travel
• English is a must

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