Position Summary: Reporting to Manager, Project Management, this position is responsible for managing site schedules for various data center customers for G&W Electric. Ensuring efficiency and customer expectations are met associated with all site contractors and end users. Ensures and leads alignment with cross functional G&W Electric teams, regarding project scope, and schedules.

Primary/Essential Responsibilities:

• Lead and manage external communication directly with customers/sites for all phases of the commissioning process (Level 1–5), attending cadence calls, compiling schedules based on site-readiness, scheduling, and coordinating with all internal parties to execute site timelines
• Lead customer commissioning meetings and integrate commissioning timelines with overall project schedules
• Analyze and troubleshoot customer issues related to G&W Electric’s supplied documentation, product, etc. as they arise during various levels of commissioning process onsite
• Leads effective coordination with all internal stakeholders – Aftermarket, Power Grid Automation, and Field Application Engineers (where needed) and with G&W Electric reps
• Review submittals, drawings, and design documents as needed to prepare for onsite commissioning requirements
• Manage and determine escalations, priority setting, conflict resolution when facing multiple and concurrent project issues
• Ensures scope of work assessment, validation, and agreement between customer and internal G&W team
• Reviews new contract requirements, exceptions, and nuances with Contract Administrator
• Handles and coordinates all site commissioning related escalations for G&W Electric equipment

• Establish project schedules, communicates to ensure all parties are aligned
• Overseas and manages customer portals for all sites while maintaining documentation regarding onsite issues that Field Service and Power Grid Automation resolve during visits
• Works closely with Order Management Project Manager handling the mission critical orders with weekly reports compiled
• Lead and support continuous improvement initiatives to better serve our customers and internal stakeholders

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• Technical aptitude required
• 5+ years of direct customer service experience and 5+ years of schedule coordination
• PMP or equivalent project management certifications
• Highly effective communication skills - strong written and verbal communication skills a must
• Documented ability to resolve issues independently
• Documented ability to manage multiple projects at once
• Demonstrated ability to prioritize and reassess as necessary
• Expert knowledge in the use of Microsoft suite – Word, Excel, Outlook, etc.

Preferred Qualifications:

• Lean six sigma principles
• Experience with SharePoint, Salesforce and JDE software programs

What we offer you:

Typical pay is $85,000 - 97,193 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

This position is eligible for participation in our Quarterly Incentive Pay Program

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor